FREQUENTLY ASKED QUESTIONS

1.  What is a 3D-ready TV?
A 3D-ready TV is a television that has been built with a display technology that allows home viewers to experience TV programs, video games, movies, and other content created with a three dimensional effect. The 3D TV display technology is available in two different formats: Active and Passive. The Active 3D TV technology is incorporated in the Active 3D glasses. The Passive 3D TV technology is incorporated in the TV.
For more information, please read about Active 3D lenses, or Passive 3D lenses.
2.  Do I need to buy a new Blu-Ray player to use with my 3D-ready TV?
Yes, a new Blu-Ray player in combination with a 3D-ready TV are necessary to view 3D content.
For more information, please visit Innovation.
3.  Do I need to wear 3D glasses to see 3D TV?
Yes, each person viewing a 3D-ready TV will need to wear 3D glasses to see the three dimensional effect. Only TV content created with a 3D effect will be available to be viewed in 3D.
For more information, please visit Innovation.
4.  Are there different types of 3D glasses?
Yes, there are two different types of 3D glasses. Active 3D glasses are needed to view 3D-ready TVs and Passive 3D glasses are needed to view Passive 3D TVs and movies shown in movie theaters.
For more information, please visit Innovation.
5.  Why are Passive 3D glasses less expensive?
Passive 3D glasses for Passive 3D Home TVs and movie theaters use Passive technology where the expensive electronics are located inside the Passive 3D TV and not inside the 3D glasses. Active 3D glasses for Active 3D Home TVs use Active technology where the expensive electronics are located in the 3D glasses. The Passive 3D glasses use Circular Polarized lens technology without electronics and, therefore, are less expensive to manufacturer.
For more information, please visit Innovation.
6.  Why are the Dimensional Optics 3D glasses priced below competition?
Dimensional Optics 3D glasses are made in high-quality optical factories. We have long-standing relationships based upon producing the best quality at the lowest cost. We want to inspire you to enjoy your 3D world and the low prices will help you to do that.
For more information, please visit About Us.
7.  Are 3D glasses effective for everybody?
No, not everybody, but they are effective for most. Only a small portion of the U.S. population suffer from stereo blindness. Others have some challenges including disorientation or headaches from extended use of 3D glasses. If this occurs, we recommend viewers take regular breaks while watching 3D images.
For more information, please download our Use and Care Guide.
8.  How do I power-on my Active 3D glasses?
Your Active 3D glasses use electronically-driven Liquid Crystal lenses that receive a signal emitted from the 3D-ready TV. To Power-ON the glasses, find the Power button on the top left temple. Depress the Power button and the LED green light will shine for 1.5 seconds. To turn OFF, depress the power button for 1.5 seconds and the LED green light will blink three times.
For more information, please download our Use and Care Guide.
9.  Why do my Active 3D glasses 'flicker' at times?
Your Active 3D glasses receive an IR (infrared) signal from your 3D-ready TV. For proper use, glasses should squarely face TV with no objects blocking the signal between the TV and the 3D glasses. Keep the 3D glasses away from other IR devices and Fluorescent lighting as this can cause some 'flicker' at times.
For more information, please download our Use and Care Guide.
10.  How do I recharge my Active 3D glasses?
When your Active 3D glasses need recharging, the LED green light will blink once every three seconds indicating your battery power is low. Locate the USB cable in the 3ACTIVE protective case and connect the USB cable to both your 3ACTIVE glasses on the bottom of your left temple and your computer. The LED red light will indicate that recharging is taking place and will be completed in two hours. The recharge is complete when the LED red light goes off.
For more information, please download our Use and Care Guide.
11.  Can I return my 3D glasses?
Yes, Dimensional Optics accepts product returns within 30 days of purchase, for any reason except scratched lenses. Each of our products is inspected for lens scratches and defects prior to shipping them to you. Dimensional Optics cannot accept a product return for scratched lenses after you have received the product and used it.
For more information, please see our Return Policy.
12.  What do I need to make my 3ACTIVE 3D glasses work with my DLP Mitsubishi® 3D ready TV?
You need an adapter to convert the signal, and an IR emitter to transmit the signal to your 3ACTIVE® glasses. Read More.

Mitsubishi┬« is a trademark of Mitsubishi Corporation. Mitsubishi® is not responsible for the operation of this device or its compliance with safety and regulatory standards. Dimensional Optics is not endorsed, sponsored, affiliated with or otherwise authorized by Mitsubishi®.

 

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Dimensional Optics, Inc;
3563 Sueldo Street, Suite S San Luis Obispo, CA 93401;  Phone: (877) 548-8450